Optimizing the efficacy of COVID-19 patient satisfaction surveys in India: A DELPHI- based validation process

Auteur/ices

  • Shazina SAEED Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon
  • Karuna Nidhi KAUR Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon
  • Manmohan SINGHAL Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon
  • Mohd. SHANNAWAZ Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon
  • Farah NIAZI Amity institute of Public Health & Hospital Administration, Amity University, Noida.
  • Bhavna KUMAR Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon
  • Aanchal ANANT AWASTHI Amity Institute of Applies Sciences,Department of Statistics,Amity University

DOI :

https://doi.org/10.38045/ohrm.2024.4.03

Mots-clés :

Delphi Technique, COVID-19, Public Health, Research technology

Résumé

Background: The COVID-19 pandemic in India led to a significant increase in healthcare costs and a decrease in patient satisfaction.

The aim of this study was to develop and validate a questionnaire to gauge patient satisfaction with healthcare services during the COV-19 period in India.

Methods: An e-Delphi method was used to design and validate the questionnaire. The questionnaire consisted of 18 closed -ended questions aimed at assessing patient satisfaction levels among patients affected by the disease. The instrument was validated by a panel of experts, including healthcare professionals, researchers, and public health professionals, using a series of structured rounds.

Results: The developed questionnaire was able to capture the multifaceted patient experiences during the period, providing an essential tool for both policymakers and healthcare providers, facilitating a deeper understanding of and response to patient needs. Moreover, the questionnaire was tailored to the cultural and healthcare-specific contexts of the Indian population, considering language, socio-cultural factors, and healthcare practices unique to the region, ensuring the instrument's relevance and effectiveness.

Conclusions: This study aims to fill a critical gap in the assessment of patient satisfaction in the context of a healthcare crisis in India, emphasizing the need for use of Delphi Technique for the purpose of validating a questionnaire and obtaining accurate and meaningful data for healthcare improvements and surveys.

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Biographies des auteurs

  • Shazina SAEED, Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon

    1.Assistant Professor III,

    Amity Institute of Public Health and Hospital Administration,

    Amity University,

    Noida,

    India-201303 

     

    2. Ph.D Scholar, Faculty of Pharmacy,

    School of Pharmaceutical & Population Health Informatics,

    DIT University,

    Mussoorie-Diversion Road,

    Makkawala,

    Dehradun, Uttrakhand,

    India-248009

    ssaeed@amity.edu

     

  • Karuna Nidhi KAUR, Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon

    Research Project Scientist,

    Amity Institute of Public Health and Hospital Administration,

    Amity University,

    Noida,

    India

  • Manmohan SINGHAL, Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon

     

    Faculty of Pharmacy,

    School of Pharmaceutical & Population Health Informatics,

    DIT University,

    Mussoorie-Diversion Road,

    Makkawala,

    Dehradun, Uttrakhand,

    India-248009

     

  • Mohd. SHANNAWAZ, Amity Institute of Public Health & Hospital Administration, Amity University, Noida. and Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon

    Associate Professor,

    Amity Institute of Public Health and Hospital Administration,

    Amity University,

    Noida,

    India-201303 

  • Farah NIAZI, Amity institute of Public Health & Hospital Administration, Amity University, Noida.

    Research Assistant,

    Amity Institute of Public Health and Hospital Administration,

    Amity University,

    Noida,

    India-201303

     

  • Bhavna KUMAR, Faculty of Pharmacy, School of Pharmaceutical & Population Health Informatics, DIT University, Dehradoon

     Associate Professor

    Faculty of Pharmacy,

    School of Pharmaceutical & Population Health Informatics,

    DIT University,

    Mussoorie-Diversion Road,

    Makkawala,

    Dehradun, Uttrakhand,

    India-248009

     

  • Aanchal ANANT AWASTHI, Amity Institute of Applies Sciences,Department of Statistics,Amity University

     

    Assistant Professor-II,

    Department of Statistics,

    Amity Institute of Applies Sciences,

    Amity University

    Uttar Pradesh

     

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Publiée

2024-09-29

Numéro

Vol. 5 No 4 (2024)

Rubrique

Articles de recherche

Comment citer

« Optimizing the efficacy of COVID-19 patient satisfaction surveys in India: A DELPHI- based validation process » (2024) One Health & Risk Management , 5(4), p. 26–34. doi:10.38045/ohrm.2024.4.03.

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